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Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million. Berlin startup Synthflow AI raised $20 million in a Series A round led by Accel. The startup built "conversational" AI voice agents that can react in real time with customers. BI got a look at the 10-slide pitch deck the startup used to secure the fresh funding. Synthflow, a startup that has built AI voice agents that can hold "natural-sounding" phone conversations with customers, has raised $20 million in funding. The Berlin-based startup's platform lets enterprise customers create and deploy AI voice agents without coding expertise. Companies can customize those agents to handle simple inquiries, customer support, and follow-up with actions like appointment scheduling. "You can think of Synthflow as a voice AI platform on a no-code basis that allows businesses to very easily and quickly build and deploy voice AI agents," Hakob Astabatsyan, cofounder of Synthflow, told Business Insider. Astabatsyan said his startup's tech can replace traditional automated call menus, in which users press buttons to select options. Instead, Synthflow's technology is built on large language models that can have "real-time contextual conversations," Astabatsyan said. In a demo video seen by BI, an AI agent answers a call from a customer seeking a car insurance quote. The AI agent asks for the customer's details in a relaxed, conversational tone before transferring to a human
Wednesday, 06/25/2025, Video Clip |
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